Our commitment to you

Frama go the ‘extra mile’ in delivering an exceptional standard of service for both franking machines and our encryption software services.

From your first point of contact through to our after-sales care team, we stand out from the crowd due to our promise of care.

We deliver outstanding technical support with nationwide field service coverage for franking machines and online meeting support for our encryption software service, all co-ordinated from our UK based offices.

We exceed a 98% first time fix rate in repairing customer equipment on site or via remote helpdesk.

Frama uk service call

How to Book a Service Call

Frama's maintenance options are available to help reduce any impact on your organisation in the unlikely event of a technical issue with one of our franking machines.

Our email encryption service is also covered, with a team of experts ready to help you with any issue rgarding the Frama RMail product.

Our reliable products are backed up by quality after-sales support!

Telephone: 01992 451 125


Online: Click here to book a service call

Frama Engineer to support your product issue

Frama CareS about your business

Every member of Frama understands the need to deliver exceptional service to our customers.

Each new member of staff is inducted through the Frama CareS programme which highlights our commitment to customer service for both the franking machine and email encryption software products.

The initial purchase is only the beginning of the relationship; Frama delivers through the life of the product.

  • Latest technology, high quality products back by unrivalled after sales support is our promise to you:
  • Guaranteed response times
  • 98% 1st time fix
  • National coverage (UK mainland & selected postcodes in Scotland)
  • Friendly & accessible