Quality Management System
Frama is an international company with its headquarters in Switzerland.
Since it was established more than 40 years ago, the Frama Group has been providing solutions for the secure handling of sensitive and financial data.
Our hardware and software applications are used in a broad spectrum of applications worldwide. Examples include the management and flow of postage funds between Royal Mail, customer bank accounts and the Frama Online management system. Frama customers have full access to this system through the use of an extensive range of Mailmark Franking machines.
In addition to Franking machines, the extended Frama mailroom offering includes letter openers, folder inserters and MailTrace tracking software.
Frama has been built on the principles of managing physical mail. However, with the company's history of innovation, Frama also understands that customers require the flexibility to work with both physical and digital communication within a secure environment.
Frama offers a suite of digital solutions including RMail: a registered email platform offering encryption, e-signature, large file transfer and legal, verifiable proof of delivery and content, digital document handling and security systems: High security shredding and X-ray scanning.
Frama offers all customers a consultative approach through our network of account management professionals, a national team of service technicians and UK based support centre.
Frama strengths include:
Every member of Frama understands the need to deliver exceptional pre and post sales support
Each new member of staff is inducted through the Frama CareS programme which highlights our commitment to customer service
The initial purchase is only the beginning of the relationship; Frama delivers through the life of the product
Latest technology, high quality products backed by unrivalled after sales service and support
Frama recognises that as well as providing high quality products and tailor made solutions the quality of the after sales service is a major factor when deciding on which supplier to partner with.
Frama provides a UK based service centre trained to the highest standards of customer care via the Frama CareS customer training modules that all staff attend at regular intervals. Frama is certified for IT security as per ISO 27001 and FIPS 140-2 Level 3, the highest security requirement for Cryptographic Modules.