Quality Management System
Responding to customer feedback in the franking machine market, Frama understands that customers in the UK prefer speaking with service support and technicians with local knowledge and experience.
The Frama technical support team is based in Hertfordshire, England with a network of Frama trained technicians based throughout the UK.
This approach improves service response times ensuring our customers receive an average response time of 4 hours.
All Frama technicians carry an extensive range of spare parts, enabling them to provide a best in class first time fix rate in excess of 98%.
All Frama service personnel have undertaken extensive customer service training in line with the FramaCareS customer service promise. All team members take ownership of any reported issues to completion, improving the customer experience.
Modern day franking machine system have developed to provide very similar features. The greater difference can be measured in the quality of after sales provision.
Frama excel in the area of after sales support and when combined with a transparent pricing policy provides customers with fantastic added value.