Quality Management System
According to one relieved RMail customer in the United States, “It’s worth at least million dollars”!
While it’s very common to hear from attorneys and law firms who use RMail for their high-profile cases in district and circuit courts, here we share a story from one RMail user, where the value of our Registered Email™ receipt was literally, his family’s home.
After a set of unfortunate circumstances, Bank of America started foreclosure proceedings on our user’s home. Not one to roll over easily, he decided to take action and sent a complete loss mitigation application to Bank of America to halt the immediate foreclosure of his home. In a million-dollar decision, our user sent the email notification and attached document using a RMail Registered Email message. For less than the cost of a postage stamp, he received back his RMail Registered Receipt that provided timestamped proof of content received by the proper Bank of America recipient.
However, Bank of America continued with the foreclosure of our user’s home claiming they did not receive the critical application email from him and as such, proceeded to foreclose.
After wasting hours of his life with repeated calls to Bank of America’s customer service number that got him nowhere, he hired a lawyer, who filed a consumer protection case against Bank of America. Armed with the RMail user's Registered Receipt recording of a successful delivery of the specific message and attachment at the specific time, the lawyer had the indisputable proof of delivery he needed. The lawyer appended the Registered Receipt proof to the file, with instructions on how to authenticate on demand.
The result? The Registered Receipt delivery proof evidence won the case and the client who sent the Registered Email message was able to save his home because of RMail's service! Now, we count both the homeowner AND his lawyer as lifetime customers of RMail, having experienced the value of the Registered Receipt email record. In this case, a $1 million-dollar home value!